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Technical Support Specialist - Level II or Above

Company Name:
TSYS
Title: Technical Support Specialist - Level II or Above
Location: GA-Columbus
Other Locations:
Summary
Applies and develops skills in procedures, techniques, tools, materials, and equipment appropriate to area of specialization. Develops and maintains knowledge of the help desk and Netcensus Systems. Utilizes these systems as required for each area of specialization. Primarily concerned with the appropriate use of equipment and ensures that client service expectations are met. Prioritizes duties to ensure all deadlines are met, making adjustments to correct problems or meet special conditions.
Responsibilities
Under moderate supervision and using established procedures, performs quality checks on receiving hardware and software. Ships hardware and software to vendors for warranty replacement. May maintain an image for hardware setup. Delivers and sets up PC and ensures equipment is working properly. Troubleshoots client problems and recommends correct solutions. Cultivates and maintains client/peer relationships with assigned customer base.
Education/Experience
High School diploma or equivalent and 2 or more years related work experience. Appropriate TSYS experience is preferred.
Organization: Total System Services, Inc.

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