Process Improve Consult

Company Name:
Title: Process Improve Consult
Location: GA-Columbus
Other Locations:
Manage processes for component area(s), which include systems, system module(s), product(s), and project(s). Consults with internal and external customers to conduct a thorough analysis of existing processes. Identifies opportunities to improve efficiency and productivity by modifying existing processes and workflows, introducing automation, developing new performance standards and metrics, and promotes the adoption of industry best practices.
Works independently as highest-level technical expert, providing both internal and external consulting services. Takes a lead role and demonstrates leadership skills. Plans, conducts and directs evaluation of organizational processes, policies and controls. Responsible for corporate level policies and controls for assigned business units. Develops new process improvement procedures and policies to improve efficiency. Performs workflow analysis and recommends process improvements where needed. Provides process and policy solutions for improvements. Makes critical business recommendations, generates alternatives, and solves operational issues after identifying and analyzing processes. Is able to secure internally, through negotiation and influence, resources and cooperation required to remove barriers and implement solutions. Collects information on failures in designated areas and analyzes for root cause. Identifies metrics, establishes data collection plan, implements tracking and generates reporting to document process performance. Develops performance reports to help management correct deficiencies that cause quality failures. Leads continuous improvement teams through the process of creating solutions. Develops presentations for management as required. Keeps management, and if applicable, clients, apprised of potential or implemented changes. Manages and leads special projects across multiple work units. Leads conference calls and meetings. Conducts various process, policy and guiding principle workshops as needed. Facilitates groups of internal and external customers, creating and presenting information, and creating supporting documentation. Required to meet established timelines. Creates and maintains process/policy documentation. Maintains an understanding of TSYS'' work processes to traverse and utilize the system''s management tools . Utilizes system knowledge in performing verification checks, and in communicating and/or correcting technical issues. Keeps current on changes to formulized work processes across the company, with special attention to audit issues as well as industry practices. Generally works with considerable latitude for un-reviewed action or decision. Performs other duties as assigned.
Four year college degree and 8 or more years professional experienceor10 or more years professional experience is required. Business/Technical subcommittee is required. 2 years working with Lean or Six Sigma preferred. Appropriate TSYS experience is preferred.
Cooperates in a team environment
Demonstrates initiative
Develops a service awareness
Develops a job knowledge
Portrays a positive attitude
Flexible; adjusts to change
Ability to follow direction
Accepts supervision/guidance
Complies with Company standards/policies/procedures
Displays professionalism in both conduct and dress
Asks for help/seeks advice
Listens well/utilizes information
Shares ideas and information
Develops rapport with customers
Quality minded
Skills and Competencies
Strong writing skills
Strong logical and analytical skills
Excellent oral and written communication skills
Proficient skills in process and project management
Practical knowledge of Six Sigma, Lean or other process improvement methodologies
Proficient PC skills (knowledge of similar programs is acceptable)
MicroSoft Word
MicroSoft Excel
MicroSoft PowerPoint
MicroSoft Project or like applications
Database applications like Access, SQL, Lotus Notes
Strong knowledge of TSYS
Strong knowledge of industry best practices
Excellent customer service skills
Strong presentation skills
Attends to detail
Manages time productively
Multitask oriented
Working Conditions
Normal office environment
May require: Pager, being on-call , 40 hr work week
Minimal travel may be required
Decision Making
Acts quickly to carry out decisions
Recognizes problems and issues
Demonstrates effective problem solving skills
Practices confidentiality
Business Systems
Organization: Total System Services, Inc.

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