IT Field Support Technician
3.
8 Columbus, GA Columbus, GA Full-time Full-time $18 - $22 an hour $18 - $22 an hour 8 days ago 8 days ago 8 days ago Job description Acom Integrated Solutions is a leading solutions provider celebrating over 50 years in business, specializing in integrated security, fire, and network solutions for a diverse group of clients.
We pride ourselves on our commitment to excellence in all aspects of business and are passionate about extending this commitment to our community.
As an IT Field Support Technician, you are responsible for desktop, hardware, and software support via telephone and Hands-On being assigned by our ticketing system.
A successful candidate will be customer-focused and able to work with a small team to achieve solutions for non-conventional technical problems.
If you're looking for a new challenge in a dynamic environment and can efficiently work with a team to solve a large variety of problems, then Acom is the company for you! Key
Responsibilities:
Work onsite with customers and our escalation Team when needed Keep thorough documentation of issues and solutions through a ticketing system Provide exceptional customer service to the end-users while resolving their issues Monitor and quickly work new cases that are opened in the service desk, and be able to prioritize based on urgency Configure and troubleshoot workstations, printers, software, and hardware Assist with onboarding of new users and configuration of new sites' equipment Be proactive and work on issues that may have not been reported.
Know when to escalate issues to the IT Support Supervisor or higher-level support Will be required to work directly with network and phone vendors for troubleshooting Perform other duties as requested by the supervisor or director Requirements for Success:
Must have basic understanding of computer networking and VPN's Must be able to troubleshoot, research, diagnose and resolve a range of IT-related problems such as virus infections, software incompatibility, hardware errors, etc.
Must be able to communicate effectively with a wide variety of non-technical users by phone and email.
Ability to learn new technologies and procedures quickly Must be able to document steps taken in a clear concise manner Comfortable with hardware, software and network troubleshootin Able to use existing tools to find solutions to end-user issues Must be able to work on multiple, high priority tasks with minimal supervision Preferred:
Familiarity with Chrome OS, Google Apps, iOS and/or Android, Windows 10/11 and Microsoft Office 2 years of relevant technical experience Why Acom? Competitive salary that aligns with experience Supportive, team-oriented work environment Generous PTO and paid holidays to encourage a healthy work-life balance Unrestricted opportunity for professional growth and development Comprehensive benefits package, including health, dental, vision, and life insurance.
Breakfast on Fridays, quarterly luncheons, and exciting team building events! This is not a comprehensive list of duties and are subject to change.
Candidates must pass a background check and drug test after accepting offer for employment.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Monday to Friday On call Ability to commute/relocate:
Columbus, GA 31904:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
2 years (Required) Windows:
4 years (Required) iOS:
4 years (Preferred) Software troubleshooting:
4 years (Required) Work Location:
In person Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Experience level:
2 years Schedule:
Monday to Friday On call Ability to Relocate:
Columbus, GA 31904:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Columbus, GA Columbus, GA Full-time Full-time $18 - $22 an hour $18 - $22 an hour 8 days ago 8 days ago 8 days ago Job description Acom Integrated Solutions is a leading solutions provider celebrating over 50 years in business, specializing in integrated security, fire, and network solutions for a diverse group of clients.
We pride ourselves on our commitment to excellence in all aspects of business and are passionate about extending this commitment to our community.
As an IT Field Support Technician, you are responsible for desktop, hardware, and software support via telephone and Hands-On being assigned by our ticketing system.
A successful candidate will be customer-focused and able to work with a small team to achieve solutions for non-conventional technical problems.
If you're looking for a new challenge in a dynamic environment and can efficiently work with a team to solve a large variety of problems, then Acom is the company for you! Key
Responsibilities:
Work onsite with customers and our escalation Team when needed Keep thorough documentation of issues and solutions through a ticketing system Provide exceptional customer service to the end-users while resolving their issues Monitor and quickly work new cases that are opened in the service desk, and be able to prioritize based on urgency Configure and troubleshoot workstations, printers, software, and hardware Assist with onboarding of new users and configuration of new sites' equipment Be proactive and work on issues that may have not been reported.
Know when to escalate issues to the IT Support Supervisor or higher-level support Will be required to work directly with network and phone vendors for troubleshooting Perform other duties as requested by the supervisor or director Requirements for Success:
Must have basic understanding of computer networking and VPN's Must be able to troubleshoot, research, diagnose and resolve a range of IT-related problems such as virus infections, software incompatibility, hardware errors, etc.
Must be able to communicate effectively with a wide variety of non-technical users by phone and email.
Ability to learn new technologies and procedures quickly Must be able to document steps taken in a clear concise manner Comfortable with hardware, software and network troubleshootin Able to use existing tools to find solutions to end-user issues Must be able to work on multiple, high priority tasks with minimal supervision Preferred:
Familiarity with Chrome OS, Google Apps, iOS and/or Android, Windows 10/11 and Microsoft Office 2 years of relevant technical experience Why Acom? Competitive salary that aligns with experience Supportive, team-oriented work environment Generous PTO and paid holidays to encourage a healthy work-life balance Unrestricted opportunity for professional growth and development Comprehensive benefits package, including health, dental, vision, and life insurance.
Breakfast on Fridays, quarterly luncheons, and exciting team building events! This is not a comprehensive list of duties and are subject to change.
Candidates must pass a background check and drug test after accepting offer for employment.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Monday to Friday On call Ability to commute/relocate:
Columbus, GA 31904:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
2 years (Required) Windows:
4 years (Required) iOS:
4 years (Preferred) Software troubleshooting:
4 years (Required) Work Location:
In person Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Experience level:
2 years Schedule:
Monday to Friday On call Ability to Relocate:
Columbus, GA 31904:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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